Ordering Information

 

 

All of our law enforcement-specific items such as police model bicycles and law enforcement code light systems are sold to authorized and verifiable law enforcement, private security, emergency medical agencies and U.S. military police only. All requests for purchases of these products must be made on department letterhead or an approved department purchase order.  We offer our customers five (5) easy payment options which include:


1.  Credit Card

      We accept the following major credit cards -

      Mastercard, Visa, Discover and American Express.  Simply follow the 

      checkout  instructions for your Verisign secured, 

      automatic credit card payment.  

 

2.  Personal Checks, Money Orders and Cashier's Check 

     Personal checks must clear before item(s) are shipped. 

     All returned checks are subject to a $20.00 charge.

 

3.    Paypalers  

 

4.  C.O.D. Orders            

     We accept collect on delivery orders by phone or mail (some restrictions apply).  Orders must be paid with a money order or cashier's check and are subject to an extra service fee of $4.75 to cover additional charges by the delivery service provider.

      

5.    Law Enforcement Open Account Terms

     Our open account terms are normally "Net 30 Days" which

     means we will bill you upon shipment of merchandise with payment due

     30 days from the date of the invoice.  Once your account has been

     established, subsequent orders may be placed by phone, fax or

     mail just by referencing your account number. Unless a voucher

     signature is required, please do not send confirming copy of your

     order.  Terms arrangements may be cancelled or modified based on the

     payment history of the customer.

 

     Agenices interested in an Open Account may call (951) 318-7341 and

     request a credit application or submit the information requested below on

     company letterhead or purchase order. An excellent credit rating and

     financial stability are required. The delivery of your order may be

     delayed pending account approval. Incomplete information may delay

     the opening of all open accounts. Past due accounts are subject to

     interest charged at 2% per month.

 

We require the following Information to apply for an open

account

1.  Billing address

2.  Shipping address (must be a street address) 

3.  Telephone number and FAX number

4.  Federal I.D. number 

5.  Tax exempt number (if applicable) 

6.  List of authorized purchasers (if restricted)

7.  Signature of person authorized to open the account

 

PRICING:

Prices shown on our website are subject to change without notice. We will do our best to honor current pricing.  Although every effort is made to keep our website error free, occasionally a mistake will occur.  In the event of an error in printing, we reserve the right to correct the error.  There may be instances where items are temporarily out of stock.  We make ever effort to keep our inventory stocked and website inventory current.

 

 

PRODUCT AVAILABILITY:

Manufacturers will sometimes discontinue products without first notifying their dealers.  Bicycle Patrol Outfitters LLC will do everything possible to keep its website items current.  However, in those rare cases when an item has been discontinued or has an extended backorder waiting period, we will provide our customers with alternative product selections that meet or exceed the item they ordered.

 

PRODUCT SPECIFICATIONS:

Bicycle Patrol Outfitters LLC  is not responsible for changes made by our product manufacturers.  The components which are quoted on the bicycles we sell are subject to change without prior notice.  We will update our catalog and website as quickly as these changes are brought to our attention by the product manufacturer.    

 

UNIFORM COLOR MATCHING: 

Uniform color matching, especially between different uniform manufacturers, cannot be guaranteed.  Each uniform manufacturer uses different fabrics, dye lots, threads, etc.  Even uniforms which are sold by the same manufacturer could have slight color variations from one dye lot to the next.       

 

Bratwear, Mocean, Olympic Uniforms and Tri-Mountain products offer many colors and color combinations to choose from.  Please visit each of the manufacturer's website links listed below to determine which colors are available with the specific fabric(s) you have selected.

 

http://www.bratwear.com

 

http://www.mocean.net/colorchart.asp 

 

http://www.olyuniforms.com/colors.html 

 

 Caution!  The colors shown on the manufacturer's website may not represent the actual fabric color because each computer monitor and/or color printer varies.  Please call for an actual color swatch sample (as available).  

 

PLACING YOUR ORDER:
There are 5 easy ways to place your orders with Bicycle Patrol Outfitters - via our online website, by telephone or fax, email and U.S. mail.

 

1.        Use our easy Shopping Cart ordering option online at www.police-bikes.com Simply add items to your shopping cart and follow the easy-to-follow checkout instructions.  If you have any trouble with our shopping cart check-out process (e.g., credit card won't process), please contact us at (951) 318-7341.  One of our sales representatives will assist you through the checkout process.

 

2.      Phone  (951) 318-7341 or (951) 482-5882 and let one of our customer service representatives help you place your order.  BPO's experienced and knowledgeable law enforcement bicycle patrol officers are available to answer any technical questions you may have.  If for some reason your call is not promptly answered, we may be assisting another customer.  Please leave us a detailed voicemail message and our sales representative will return your call promptly. Orders and/or messages may be left on our voicemail system or faxed 24 hours a day / 7 days a week.


3.     Fax orders to (714) 990-2448 by using one of our convenient 

        order forms.

 

4.     Email your order to us at bpopatrol@yahoo.com.

 

5.     Mail your completed order form(s) or company purchase order

        to: 

                                      Bicycle Patrol Outfitters

                                       2816 N. Lime Avenue

                                        Fullerton, CA 92835

 

You may return mosts items for a refund or replacement within 30 days of the shipment date.  There are no refunds or exchanges allowed on custom uniform orders (refer to uniform ordering page).  Shipping and handling charges are non-refundable.  All returns must be accompanied by the packing slip (if applicable).  When you return an item, follow the instructions on the packing slip, and most importantly, please indicate the reason for the return.

                                    

WARRANTEE INFORMATION:

On all warrantied frame replacements, Bicycle Patrol Outfitters LLC is not responsible for the costs to swap out the new frame (parts, components and other equipment are not covered in the warranty agreement). 

 

S&W has the exclusive right to deny a frame warranty if their engineers deem the damage was due to rider error, a traffic collision or any other neglect by the customer or its employees (including poor maintenane, improper riding techniques, improper gearing/shifting).  If requested, BPO will send our experienced bike mechanic to your job site or home to rebuild the bicycle at a cost of $55.00 per hour.

 

No matter how you place your order with Bicycle Patrol Outfitters LLC, our convenient order forms will help you organize the information you will need to complete your purchase.  Feel free to make as many copies of our order forms, specification worksheets, and/or measurement sizing forms as needed.  

 

You can also call us at (951) 318-7341 or (951) 482-5882 and we will gladly help you process your order.   

 

GUARANTEE:

We guarantee that your product(s) will arrive in good condition or we will return the full purchase price of the product not including shipping.

 

RETURN POLICY:

You may want to insure your return; we are not responsible for lost, stolen or misdirected returns.  

If you paid for your order by credit card, a credit will be issued and will appear on your billing statement.

 

Return all unused, undamaged merchandise to the following address:

 

Bicycle Patrol Outfitters
2816 N. Lime Avenue
Fullerton, CA 92835